Azken eskaintzak

Erreferentzia: 792 2019-11-04

Empresa proveedora global de equipos de telecomunicaciones y soluciones de red precisa para Zamudio: 

BACK OFFICE TAC ( SOPORTE)

Se precisa BACK OFFICE TAC para desempeñar las siguientes funciones: 

? 1. Support Helpdesk, FLM, External plant technicians or Client technicians during Incident Resolution when FO is not able to manage.
? 2. Received and Process non Massive or Massive Network Incidents.
? 3. Immediate 1st Level Resolution of Incidents
? 4. TT Follow UP to FLM, External and Internal Plant, 3rd Operators, Service Providers
? 5. Escalation to BO TEC for complex incidents
? 6. Customer provision of the Network
? 6.1. Follow up and control of the Provisioning Process, especially the ones related to semi-automatic processes that are complex enough to be followed by Helpdesk Network Team.
? 6.2. Resolve the incidents of the Provisioning Process.
? 6.3. Escalation to BO TEC, GMZ include, for complex incidents of the Provisioning Process.
? 6.4. Configure of the Network to manual process with procedural documents already transfer to BO TAC
? 6.5. Client installation technicians.
? 7. Network provision.
? 7.1. Configure or Un-configure the equipment of Network with procedural documents already transfer to BO TAC
? 7.2. Tests with technician for accept the equipment.
? 7.3. Configure of the Network with procedural documents already transfer to BO TAC
? 7.4. Escalation to BO TEC, GMZ include, for complex incidents of the Network provision
? 8. Change Management
? 8.1.Schedule and Manage Maintenance Work on the Network
? 8.2.Record Configuration Changes of the change of the Maintenance Network
? 9. Execution of routine tasks proceeded by BO-TEC: BackUPs, preventive or Routine Maintenance

? 10. Administration of the Failure Status Queries

Imprescindible: 

*Ciclo Formativo en Administración de Sistemas Informáticos en Red o similar.
*2-4 años de experiencia
*Nivel básico-medio en tecnologías de Transmisión, Datacom, Core, Fixed o Movile Access.
*Nivel muy avanzado en herramientas/protocolos como Secure CRT, Putty, FTP (Filezilla)
*Inglés: Nivel medio
*Nivel muy avanzado en Microsoft Office
*Deseable: Conocimientos en Linux
*Capaz de crear procedimientos técnicos
*Conocimientos básicos en programación
*Disponibilidad de trabajar a turnos rotativos 24/7
*Persona creativa, trabajar en equipo

 

Aukeraketa prozesuan parte hartzeko beharrezkoa da gure webgunean erregistratzea eta historikoa betetzea.
* Jasotako informazioa Datu pertsonalak babesteko abenduaren 13ko 15/1999 Legearen arabera erabiliko da.